Privacy Policy

Information we collect

We collect only what we need to process your order and support you:

• Your name and email address.
• Optional business/store name and store link you provide at checkout.
• Order details (the packs you purchased and your order preferences).
• Basic technical information (such as IP address) recorded with an order for fraud prevention.

How we use information

We use your information to deliver your digital files, provide access on your order page, respond to support requests, and keep our store secure. We do not sell your personal information.

Order information

Your order details and email are stored so you can re-access your files from the Order Status page and so we can help if you contact support.

Contact form information

Messages you send through the contact form are used only to reply to your inquiry.

Analytics and cookies

We may use basic analytics and essential cookies to keep the site working and understand general usage. We do not use this information to personally identify you.

Data sharing

We share information only with the service providers needed to run the store — for example, our payment processors to take payment and our email provider to send transactional messages. They process data on our behalf.

Data security

We take reasonable measures to protect your information. Payment card details are handled by our payment providers and never stored on this site.

Data retention

Order records are kept for as long as needed to provide re-access to your files and to meet accounting and fraud-prevention requirements. Contact-form messages are kept only as long as needed to resolve your inquiry. You can request deletion at any time — see Customer rights below.

Customer rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Contact

Privacy questions? Email support@storeloomstudio.com.